FAQ

Frequently Asked Questions

What makes your jewellery unique?

Every piece is thoughtfully curated with care and passion. We select jewellery of exceptional craftsmanship, combining modern minimalism with timeless elegance.

What materials do you use?

Our jewellery is crafted from 9ct and 18ct yellow or white gold, and sterling silver — chosen for durability, quality, and a luxurious finish.

Is your jewellery hypoallergenic?

Yes. All pieces are nickel-free and suitable for sensitive skin.

How should I care for my jewellery?

To keep your jewellery looking its best:

  • Avoid contact with water, perfumes, and chemicals.
  • Store in a dry place or its original presentation box.
  • Clean gently with a soft, lint-free cloth.
Do you offer gift packaging?

All jewellery is presented in a beautiful gift box.

Gift wrapping is available for a small additional charge — please contact us for more details.

How long will my order take?

Please allow 4–7 working days for dispatch and delivery (depending on your chosen delivery method). If there are any delays due to stock or dispatch, we will notify you promptly.

Ways to Pay

We accept PayPal and all major debit and credit cards.

You may also place an order by telephone on 01582 422451 (Mon, Tue, Thu, Fri & Sat — 9:30am–4:30pm).

Shipping

Please see our Shipping Policy for full details.

Refunds

Please refer to our Returns & Refunds Policy for information on exchanges, credit notes, and refund eligibility.

Questions?

If you need help before placing an order, please contact us:

01582 422451
info@tathamjewellers.com

We’re always happy to assist.