Terms of Purchase & Returns Policy
Making a Purchase
Tatham Jewellers sells and operates from its store in Luton, Bedfordshire.
All jewellery is described and photographed as accurately as possible. Please review product details and images carefully before completing your purchase — many of our pieces are unique, and we kindly ask customers to be fully certain before placing an order.
We accept all orders subject to availability. If your order cannot be fulfilled, we will contact you as soon as possible and, where appropriate, offer an alternative or similar item.
We accept payment by most major debit and credit cards, either online or over the telephone.
Delivery
Postage prices include all packing charges. We use insured delivery methods suited to your purchase to ensure safe arrival.
Please allow 4–7 working days for delivery. If there are any stock or dispatch delays, we will notify you promptly.
For purchases over £300, we may be able to offer personal doorstep delivery within:
• A 10-mile radius of Luton, Bedfordshire
• A 10-mile radius of Market Deeping, Lincolnshire
This service must be arranged before purchasing.
Please call 01582 422451 to confirm availability.
Overseas Delivery
All delivery prices listed apply to UK shipping only.
Collection
Collection from our Luton store is available for all online orders.
Once your order is ready, we will contact you to arrange a convenient collection time.
Returns & Refunds Policy
We want you to be delighted with your purchase.
Every item is carefully checked and professionally cleaned before leaving our premises — we take great pride in ensuring all jewellery arrives in its absolute best condition.
Exchanges & Credit Notes
If your jewellery isn’t quite right, we are happy to offer an exchange or credit note.
Tatham Jewellers encourages exchanges or credit notes wherever possible, as once jewellery leaves our premises it can no longer be sold as new.
We therefore kindly ask customers to be certain before completing their purchase.
Refunds (Online Orders Only)
Refunds are available for online purchases returned within 14 days of delivery, in accordance with UK consumer law.
If you are unsure whether your order qualifies for a refund, exchange, or credit note — or if you’d like to discuss your options — please contact us. We are always happy to help.
To qualify for a refund, items must be:
• Unworn and unused
• Returned in their original condition
• Complete with all original packaging
• Sent back fully insured to our Luton address
Refunds will be issued to the original payment method once the item has been safely received.
Faulty Items
If an item is faulty or develops a fault, please contact us as soon as possible.
Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund, depending on the circumstances.
This applies even to items normally non-returnable, including:
• Earrings
• Engraved items
• Resized items
• Custom-made jewellery
Non-Returnable Items (Unless Faulty)
For hygiene and customisation reasons, we cannot accept returns on:
• Earrings
• Engraved pieces
• Resized pieces
• Custom-made or bespoke items
This does not affect your statutory rights in cases of fault or misdescription.
Christmas Returns
Purchases made during the festive period may be returned until 8 January 2026.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Earrings remain non-returnable unless faulty.
Cancellations Policy
You may cancel your order before it has been dispatched by contacting us directly.
Once the item has been shipped or prepared for collection, our standard Returns & Refunds Policy applies.
If your order qualifies for the legal 14-day cooling-off period (online orders only), you may still return it after dispatch, provided it meets the return requirements above.
Important: Shop Closed Days (For Returns & Deliveries)
Our store is closed on Wednesdays and Sundays.
Please ensure no returned parcels or doorstep deliveries are timed to arrive on these days.
Our Commitment
We take great care in presenting fine jewellery that will last a lifetime.
Please only purchase if you are confident the piece is right for you — we are always happy to provide further information or additional photographs before you buy.